Visa TN Consular

Refund Policy

At US Visa LATAM by Beth Technologies, our dedication to delivering outstanding service to our clients is unwavering. Recognizing that changes and adjustments are sometimes necessary, we have developed a refund policy that balances flexibility for our clients with fairness to all parties.

Refund or Credit Request Conditions

• Within 14 Days: Requests for refunds or credits must be submitted within 14 days from the purchase date. To proceed with a refund or credit request, please reach out to our customer support at sales@usvisalatam.com, including your order number and the specifics of your request.

• Service Ineligibility: Should a client be found ineligible for our products or services, we offer the opportunity to request a full refund at any time, bypassing the 14-day limit. This consideration ensures that clients who are unable to benefit from our services through no fault of their own are treated fairly.

• Individual Consideration: We acknowledge that there may be exceptional circumstances that do not align perfectly with our outlined policies. As such, refund requests falling outside these parameters will be evaluated individually. Our team will carefully review the unique aspects of each case to determine the feasibility of issuing a refund or credit.

Exceptions to Refund Policy

• Non-refundable Government and Third-Party Fees: We cannot issue refunds or credits for payments made to government bodies (e.g., filing fees) or other third parties involved in processing your application. These payments are beyond our control and are generally non-refundable.

• Independent Attorney Payments: Payments made to independent attorneys under separate agreements are not eligible for refunds under this policy. Any refund requests for payments to independent attorneys should be directed to them according to their refund policies.

Processing Refunds

Once your refund request has been approved, we will initiate the refund process promptly. Please allow up to 14 business days for the refund to appear in your account. Refunds will be credited back to the original payment method unless another arrangement has been made and agreed upon.

Get in Touch

For further details on our refund policy or to submit a request, please contact us at sales@usvisalatam.com. Our dedicated team is here to address any queries or concerns you might have.

Shipping Policy

At US Visa LATAM by Beth Technologies, we understand that timely and reliable delivery of our services is crucial to our clients. Our shipping policy is designed to meet the diverse needs of our clientele, offering both standard and expedited shipping options to accommodate different urgencies and requirements.

Standard Shipping

• Default Option: Our default shipping method is standard shipping. This option is chosen to balance efficiency with cost-effectiveness, ensuring that your orders are delivered within a reasonable timeframe without additional charges.

• Included in Published Prices: The cost of standard shipping is included in the published prices within our store. There are no hidden fees or additional charges for standard delivery; what you see is what you pay.

Expedited Shipping

• On-Demand: For clients who require faster delivery, we offer an expedited shipping option. This service is available upon request for those needing their orders in a shorter timeframe.

• Separate Invoicing: Expedited shipping incurs additional costs, which are not included in the published store prices. If you opt for expedited shipping, you will receive a separate invoice detailing these additional charges. This approach ensures transparency and allows you to make informed decisions based on your needs and budget.

• Requesting Expedited Shipping: To request expedited shipping, please contact our customer service team at sales@usvisalatam.com at the time of your order. Our team will provide you with all the necessary details, including the additional cost and estimated delivery time.

Shipping Process and Delivery Times

• Order Processing: Orders are processed during regular business hours. Once processed, standard shipping typically takes 3 - 5 business days, while expedited shipping times vary based on the destination and specific requirements of the order.

• Tracking and Updates: You will receive a confirmation email once your order has been shipped, which will include tracking information so you can monitor your delivery's progress.

Contact Us

For any questions or additional information about our shipping policy, or to arrange for expedited shipping, please do not hesitate to contact us at sales@usvisalatam.com. Our team is dedicated to ensuring that your experience with us is smooth and satisfactory.